FAQs
OUR TEA
It's my first time drinking flower tea, how should I drink it?
There is a coating film that occurs naturally during the manufacturing process of flower tea. It is recommended to make flower tea using hot water above 90 degrees boiled in a pot or an electronic pot.
The color of the flower tea is different from the product image, is it okay to drink it?
Since it is a flower collected from nature, The color of the petal can vary depending on the harvest time and variety.
Why was the flower tea crumbled and delivered?
KKOKDAM is doing all the work manually by human hands. Petals may be separated during the process of packaging or shipping, but we only ship products that have no problem with drinking.
What is the expiration date and how to store the flower tea products?
The expiration date is 24 months from the date of manufacture, and the expiration date is marked individually on the product.
Please store flower tea products in a cool and dry place to avoid direct sunlight.
(*Note: Refresh flower water containing fruit has a shelf life of 12 months from the date of manufacture.)
ORDERING & PAYMENTS
What are your accepted payment methods?
We accepts Visa, MasterCard, American Express, Discover and PayPal. All transactions are in U.S. Dollars.
How can I Track my shipment?
You can track your shipment by heading to our dedicated Tracking page. Simply enter your 'Tracking Number' into the box and you can track your order. You can find the Tracking page here -
Can I cancel an Order?
Yes you can cancel your order. Simply write to us at cs@kkokdam.com
Can I cancel my order partially?
Yes we can help you with a partial cancellation. Please write to us at cs@kkokdam.com
SHIPPING
Do you ship outside of the United States?
Yes we ship outside of the united staes. please check the detail shipping policy here
What is the shipping fees?
Please check the detail shipping fee information here
DO YOU HAVE ADDITIONAL QUESTIONS?
Please contact us for any additional queries you may have.
